we're here to help our members

We understand that some of our members may be facing financial challenges. Whether it’s the effects of the government shutdown or other unexpected hardships, KCCU is here to help. We’re committed to providing extra support and resources to our members.

Below are a few self-serve solutions designed to provide financial relief:
 

Modify My Payment*

With Modify My Payment, you can adjust your loan term to lower your payment by extending your term or pay off your loan faster by shortening your term.

Learn More
 

Skip-a-Payment¹

Skip-a-Payment allows you to skip a monthly payment on your KCCU loan to put a little cash back in your wallet.

Get Started
 

Have Questions?

If you need assistance please contact a Member Service Representative by calling 800.854.5421, emailing contactus@kccu4u.org, or if you are near a branch feel free to stop in!

We're here to help you!

*To qualify loan must be current and all accounts in good standing. Loan must be open for at least 30 days. Offer is subject to approval; your credit score and payment history will be considered. Request may take up to 2 business days to review. Modify My Payment fee is $20 per request and will be charged when request is submitted.

¹Interest will continue to accrue during the deferment period and deferment will extend the life of the loan and may increase final payment. Offer subject to approval on qualified loans. Limit 2 skip-a-payments per calendar year (Jan. 1-Dec. 31) per loan and can only skip once within a 60-day period. Loans must be current, open for 6 months, and all accounts in good standing. Requests must be received at least 3 business days prior to the payment due date. The fee to skip a payment is $40. If you have an AFT or ACH for this loan, contact KCCU at 800.854.5421.