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Kellogg Community Credit Union
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Protect Yourself from Phishing Scams and Faud8/19/2022

fraud prevention on keyboard key

fraud prevention tips

  • If you receive a call from number, you do not know, let it go to voicemail.
  • Only call a number that you can verify is valid. You can find numbers for KCCU on your statement, on the back of your debit / credit card, or via the KCCU website
  • Do not open emails or click on from suspicious addresses.


  • Call, email, or otherwise contact you to ask for your user name, password, or other online banking credentials
  • Contact you to ask for your credit card or debit card number, PIN, or 3-digit security code
  • Contact you to ask for your member number

KCCU may:

  • Verify your street address
  • Verify the first or last four digits of your social security number
  • Ask for your mother’s maiden name
  • Ask for the last four digits of your card number
  • Ask to verify the amount of your last transaction or payment
  • Ask for your code word

When in doubt, reach out! 

If you are ever uncomfortable with a call or message you receive, notice suspicious account activity, or experience security-related events, immediately contact KCCU at 269.968.9251 or 800.854.5421, or visit your local branch. We’re here to help.

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